Redbrain Limited ("we", "us", or "our") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit and use the Cloud Skin, cloudskin.co.uk, henceforth described as the "Website".
By using our Website, you agree to the practices described in this Privacy Policy.
We may collect and process the following categories of personal data about you:
We collect data in the following ways:
We process your data for the following purposes:
We may use cookies and similar tracking technologies to enhance your experience.
For more details, see our Cookie Policy.
We may share your data with:
We do not sell your personal data.
Your data may be transferred and stored outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place, such as:
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at help@cloudskin.co.uk.
You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at help@cloudskin.co.uk. In certain circumstances, we may need to verify the accuracy of the new data you provide to us.
This enables you to request that we delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
You have a right to ask us to suspend the processing of your personal data in certain scenarios, for example, if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it. You also have the right to object to our processing of your personal data for direct marketing purposes.
You have the right to request human intervention where we are carrying out automated decision making when processing your personal data.
You have the right to withdraw previously given consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
If you have any concerns or complaints regarding the way in which we process your data, please email us directly at help@cloudskin.co.uk. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the data protection regulator in the UK www.ico.org.uk.
We implement appropriate security measures to protect your data from unauthorized access, loss, misuse, or alteration.
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
We may update this Privacy Policy periodically. Any changes will be posted on this page, and if significant, we will notify you via email or through the Website.
If you have any questions about this Privacy Policy, you can contact us at:
Your data and countries outside of the UK: The personal data we collect from you may be transferred to, and stored at, destinations outside the UK using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Whenever we transfer personal data outside the UK, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. We will be able to transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. More information can be found here: ICO Guide.
Otherwise, we may use specific contractual clauses approved for use in the UK which give personal data the same protection as it has in the UK. More information about this is available here: ICO SCCs.
Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the UK.
This Privacy Policy was last updated on March 13, 2025.