Items can be returned within 14 days from the delivery date.
Items must be in their original condition, with tags attached and packaging included.
Used products are non-returnable.
It is the customer's responsibility to return the product to E.L.F. Cosmetics. The customer will be responsible for the cost of returning the product to E.L.F. Cosmetics unless the product is not as described, fit for purpose or not of satisfactory quality as required by consumer legislation.
You can request a return or check the status of your order by logging into your E.L.F. Cosmetics account and visiting their Returns Portal​.
To start a refund process, please contact the E.L.F. Cosmetics customer service team. E.L.F. Cosmetics will refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
E.L.F. Cosmetics allows modifications or cancellations only in certain cases before the order is processed.
For assistance, contact E.L.F. Cosmetics customer service directly at elfcare@elfcosmetics.co.uk
If you have any further concerns with your order from E.L.F. Cosmetics, please reach out to them via their webform or email - all these details can be found via their Contact Page.
Website: elfcosmetics.co.uk
2 Upper Street, London, England, N1 0PQ
You can find E.L.F. Cosmetics's shipping policy on their site here: E.L.F. Cosmetics Shipping Policy
You can find E.L.F. Cosmetics's returns policy on their site here: E.L.F. Cosmetics Returns Policy
You can find E.L.F. Cosmetics's refund policy on their site here: E.L.F. Cosmetics Refund Policy
You can find E.L.F. Cosmetics's privacy policy on their site here: E.L.F. Cosmetics Privacy Policy
You can find E.L.F. Cosmetics's terms and conditions on their site here: E.L.F. Cosmetics Terms And Conditions
Yes, you can track your parcel with E.L.F. Cosmetics by visiting their Track Order Page.
If you have a problem regarding an order you placed with E.L.F. Cosmetics, we recommend you contact them via:
While we make every effort to keep the information on this page up to date, please note that it may not always be accurate. Concessionaire brands may update their business details, registered address, policies, and contact information at any time. If you find any discrepancies or need the most current information, we recommend visiting the merchant's website directly. This information is provided for your convenience only.