Price Discrepancy

Occasionally, product errors, such as price discrepancies, may occur due to the extensive volume of items on Cloud Skin. While these are extremely rare, they can happen.

Why might there be a price difference between Cloud Skin and the retailer?

Price discrepancies can arise from various factors, including:

• Changes in pricing by the retailer that have not yet been updated on our platform.
• Promotional offers or discounts that may not be reflected in real-time.
• Errors in product listings due to the high volume of items available.

Does Cloud Skin offer price matching if there is a difference?

No, Cloud Skin does not offer price matching. However, if you encounter a price difference, please follow the steps below:

1. Check the retailer's Help Centre for their specific price match policy.
2. Contact the retailer's team directly (find the retailer's name on the product page).

How can I report a pricing discrepancy to Cloud Skin Customer Care?

If you believe there's been a pricing discrepancy or a delay in a price being updated, please get in touch with our Customer Care team via customercare@cloudskin.co.uk.

Include the link to the item in your message for a quicker resolution.

Need Help?

If you have further questions regarding price discrepancies or need assistance, please reach out to our Customer Care team at help@cloudskin.co.uk for additional support.