Learn about our commitment to product quality and authenticity at Cloud Skin.
At Cloud Skin, we prioritize the quality and authenticity of the products available on our platform. While we hold our suppliers accountable for maintaining high standards, it is important to note that Cloud Skin cannot be held responsible for the quality of items sold by individual suppliers.
In today's online shopping world, authenticity is crucial. We understand this and are dedicated to maintaining the highest standards. Every retailer on our platform is required to sell only authentic products, with no exceptions. Counterfeit items are strictly prohibited, so you can shop with confidence.
If you have concerns about a specific product or partner, please contact our Customer Care team. We take all reports seriously and will investigate any issues raised.
Quality is important to us. For more details on our expectations for suppliers, please refer to our Code of Conduct.
We take authenticity very seriously. Before any retailer joins Cloud Skin, we conduct a thorough review of their website, check independent customer reviews, and get direct confirmation from the retailer that all their products are genuine. This process helps us ensure that only trustworthy retailers are on our platform.
If we receive complaints about a retailer, we take these seriously. Failure by a retailer to abide by our approach on authenticity would give Cloud Skin the right to take appropriate action, which could include the retailer being removed from our platform.
If you have any concerns or questions about a particular item, we recommend contacting the retailer directly or reaching out to our Customer Care Team. We're here to help and ensure your shopping experience is secure and satisfactory.