Exchange Process

At Cloud Skin, we want to ensure that you are completely satisfied with your purchase. If you need to exchange an item, please follow the guidelines below to understand the exchange process.

Do you accept exchanges?

Yes, many of our retailers accept exchanges. However, the exchange policy may vary by retailer, so it is essential to check the specific exchange policy for the item you purchased.

How do I initiate an exchange?

To initiate an exchange, please follow these steps:

1. Contact the retailer directly to request an exchange authorization.
2. Follow the retailer's instructions for returning the item you wish to exchange.
3. Choose the new item you would like to receive in exchange.
4. Keep a record of your return shipment and any tracking information.

Are there any fees for exchanges?

Depending on the retailer's policy, you may be responsible for return shipping costs. Additionally, any price differences between the exchanged items may apply. Please check with the retailer for specific details regarding exchange fees.

How long does it take to process an exchange?

The processing time for exchanges can vary based on the retailer and the shipping method used. Once the returned item is received and inspected, the retailer will typically process your exchange within a few business days. You will be notified when your exchange is completed.

Additional Resources

For convenience, you can visit our Concessionaire Brands page to help locate retailer or supplier-specific exchange details.

Need Help?

If you have more questions about the exchange process, please reach out to our Customer Care team at help@cloudskin.co.uk for additional support.