International Returns

At Cloud Skin, we understand that returning items can be necessary, especially for international orders. Below, you will find important information regarding our international return policies and procedures.

Do you accept international returns?

Yes, many of our retailers accept international returns. However, the return policy may vary by retailer, so it is essential to check the specific return policy for the item you purchased.

How do I initiate an international return?

To initiate an international return, please follow these steps:

1. Contact the retailer directly to request a return authorization.
2. Follow the retailer's instructions for packaging and shipping the item back.
3. Keep a record of your return shipment and tracking information.

Are there any fees for international returns?

Depending on the retailer's policy, you may be responsible for return shipping costs. Additionally, any customs duties or taxes incurred during the return process are typically the responsibility of the buyer. Please check with the retailer for specific details regarding return fees.

How long does it take to process an international return?

The processing time for international returns can vary based on the retailer and the shipping method used. Once the returned item is received and inspected, the retailer will typically process your refund within a few business days. You will be notified when your return is completed.

Additional Resources

For convenience, you can visit our Concessionaire Brands page to help locate retailer or supplier-specific international return details.

Need Help?

If you have more questions about international returns, please reach out to our Customer Care team at help@cloudskin.co.uk for additional support.