Learn about shipping options and how they may affect your order on Cloud Skin.
While Cloud Skin does not manage the shipping or delivery of your orders directly, we are here to support you. If you need assistance with shipping-related issues or changes, our Customer Care team can help you communicate with the retailer to explore possible solutions.
Since Cloud Skin does not handle the shipping directly, you'll need to contact the retailer as soon as possible to request a shipping change. The retailer's ability to accommodate your request depends on their policies and your order status.
Once an order has shipped, changing the shipping option may be difficult. However, the retailer may be able to adjust delivery preferences or help with redirecting the shipment.
Some retailers may offer expedited shipping for an additional fee. Contact the retailer directly to discuss options and costs.
Cancellation policies vary. Check with the retailer about their cancellation and modification options. If allowed, you may cancel and reorder with your preferred shipping choice.
Shipping policy details are available at checkout and on the retailer's website. For specific questions, contact the retailer's customer support.
If you have more questions about shipping options, please reach out to our Customer Care team at help@cloudskin.co.uk for additional support.