Learn about courier services and how they affect your order on Cloud Skin.
Please note that Cloud Skin does not select the courier for your order. Each retailer chooses a courier based on factors like location, delivery speed, and reliability.
Once your order ships, the retailer will provide tracking details, including the courier's name and a tracking number. Use these details to track your parcel on the courier's website.
For any delivery issues, such as delays or concerns, please contact the retailer. They can work with the courier on your behalf to resolve the problem.
If you miss a delivery attempt, the courier will typically leave a notification with instructions for rescheduling or picking up your parcel. Follow the courier's directions or contact them directly for assistance.
Depending on your location and the courier's policies, there may be extra fees, such as customs duties. These fees are beyond Cloud Skin's control and are the responsibility of the buyer. Check with the courier or refer to their terms and conditions for more information. You can also find more information about additional fees in the following articles: Understanding Duties & Taxes.
If you have more questions about couriers, please reach out to our Customer Care team at help@cloudskin.co.uk for additional support.